Documentation

Start here for individual-account onboarding, price-before-generation, jobs, saved media, brand safety, and refunds.

Onboarding Price system Refunds Brand safety Product access Library

Individual account

Create your account and sign in to use the video and image workspaces.
Your wallet, jobs, and saved media stay attached to your account.

Onboarding checklist

✅ Choose a model and a generation mode.
✅ Write a prompt and add any references required by that mode.
✅ Review the available settings and the price before generating.

You can update your inputs and preferences before each generation.

Price system

Preview the exact price before you generate. The price chip updates with duration and resolution.
Wallet funding options and payment history are shown in Billing.

✅ You always see the price before you generate.

Refunds

Failed paid generations are automatically refunded, and the job includes a short incident note.
Itemised receipts list engine, duration, resolution, and a job ID—easy hand-off to finance.
For legal detail, see Terms and Privacy.

Refunds timeline

1) Job fails → the system flags the incident.
2) Auto-refund → wallet credited automatically.
3) Receipt → itemised record with a short incident note.

You only pay for successful jobs. Refunds appear in the job feed and receipts.

✅ Failed paid generations are automatically refunded; receipts include a short incident note.

Content checks

Model providers apply their own safety checks and may reject a prompt, reference, or generated output.
Check the selected model’s input restrictions and use reference media you have permission to use.
If a request is blocked, read the message in the job details and review the prompt and references before trying again.

Quick overview

• Inputs: supported reference types and limits vary by model and generation mode.
• Provider checks: a request may be rejected under the selected model’s content rules.
• Job details: check the status and error message if a generation fails.

Review generated media before using or publishing it.

Check the generated result before publishing, especially when it includes people, brands, or personal information.

Product access

Only enabled product surfaces are described as available.

Use the web workspace for the product capabilities described in these docs.
The public MCP guide explains how to connect a supported client and authorize access to your MaxVideoAI account.
Available actions depend on the connected client. Review the supported tools and generation approval steps in the guide.

MaxVideoAI MCP technical guide

Supported clients, OAuth, available tools, generation approvals, privacy, limitations, and recovery guidance.

Explore video creation and automation with MCP

LibraryLive

Open Media in your signed-in account to find images, videos and audio from your creations and saved uploads. Your personal library is separate from the public Examples gallery.

Find a result: use the media-type filters or search; switch to creation history to check a job’s status.
Inspect what is available: open the result to preview or listen, see its dimensions or duration, and read the prompt or settings when recorded.
Keep the original: use Download original on an available output. Download important files rather than relying on a copied media link, which may expire.
Create from it: choose a compatible reference or tool action. Reuse settings from a result when that action is offered, then check the inputs and the new price.

Getting started with MaxVideo AI
Create an individual account, top up your wallet, review the price, and follow your jobs.

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Last updated: 2026-11-03

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