Contact the team.
Contact MaxVideoAI for product support, partnerships, or press enquiries.
Tell us what you need help with. For a generation issue, include the job ID; for partnerships or press, include your project, publication, and deadline.
Product help
For issues with renders, billing, or engine routing, include the job ID and we’ll review the trace directly in the workspace.
Partnerships
Agencies and studios can discuss custom support requirements or future collaboration through this form or by emailing admin [at] maxvideoai.com.
Press
Journalists can request interview slots, product demos, or commentary on frontier models. Please include your publication and deadline.
Contact FAQ
- How fast will someone reply?
- Response times vary with the request and support availability. Include the relevant job ID and a clear description so we can investigate.status page
- Do you offer live demos?
- Yes. Include your preferred time zone and the models you want to see. We run demos inside the MaxVideoAI workspace so you can watch routing and pricing in real time.status page
- Where can I check service status?
- Visit the status page for service notices published by the MaxVideoAI team. For a delayed generation, contact support with the job ID.
Service notices
The status page shows service notices published by the team. If a generation is delayed, avoid submitting the same job again and contact support with its job ID.
status page